TECHNOLOGY STRATEGY

Block stack

We help experts in nonprofit fundraising, marketing, and data operations develop technology strategy to power their world-changing goals. Here’s how:

Strategy & Planning

Are you lacking a solid strategy for how technology can most effectively support your nonprofit mission? Is your technology roadmap stagnant, nascent, or non-existent? Skeleton Key can partner with you to answer these questions through:

  • Strategic technology planning designed around your ambitious fundraising, marketing, and/or program goals
  • Technology roadmaps covering 3-5 years, enabling you to plot the path forward and budget accordingly
  • Building the case for tech investment for executive and/or board buy-in and sponsorship, aligned with your organization’s goals and objectives
Read about how we supported Orbis International in creating a CRM strategy and roadmap.

Technology Assessment & Selection

Is your organization ready to take on a CRM, e-advocacy, or digital marketing platform migration? Do you know what tools you need, the pros and cons of different software options, what partner is best for you, or what your project or staffing needs look like?

We can help you select and contract with vendors for tools across the nonprofit tech stack. This often looks like:

  • Assessment of your technical infrastructure and digital maturity, with an eye towards optimization and impact
  • Assessment of your change readiness before a tech transformation, to identify risks and manage change effectively
  • Robust RFP and RFQ processes to assure that vendor selection is fair, transparent, and good value for money
Read about our work on vendor selection and Salesforce NPSP migration support for Feeding America.
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Implementation Advisory Services

Most implementation challenges stem from focusing too heavily on just the technology piece, while underinvesting in the process and people aspects. In addition to business analysis services, we can support your team’s growth and adaptation to new tools and workflows. And we help nonprofits and vendors align and build positive collaborations, assuring that projects produce the expected results. Our services include:

  • ‘Riding along’ with you and the vendor implementing your CRM, digital fundraising, digital marketing, or e-advocacy system
  • Designing staffing models for product teams
  • Skills assessments and other organizational development support during technology transitions
  • Facilitating the recovery of stalled or off-track projects

These services ensure that your project is positioned for strong adoption in your organization.

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Business Analysis & Product Management

Have you recently implemented a new technology that you are struggling to develop, adopt, and/or support? We can bridge the gap between your technical strategy and its execution, serving as translator and facilitator.

  • Documenting and translating business needs into system requirements
  • Mapping current state processes and proposing future state workflow improvements to bolster system efficiency
  • Learning and applying product management principles to manage a software development lifecycle
  • Creating feedback loops and product roadmaps for user-centered approach and data-driven decision making
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