CLIENTS & CASE STUDIES
How we do what we do is as critical as why we do it.
Through our consulting work, we help progressive nonprofits free themselves of the assumptions, constraints, and traditional ways of working that stand between their people and their mission impact. We do this by helping leaders to articulate and hold sacred individual and organizational values; prioritize human beings over revenue; and develop strategies that help dismantle from within the oppressive systems in which we all operate.
Case Studies
Aligning & Integrating CARE USA’s CRM Resources
Cross-Functional CRM Staffing and Reorganization (2023-24)
Over the course of 9 months, Justin worked closely with CARE USA Digital (IT) and Resource Development Departments to reassess the staffing, structures, and workflows supporting CARE’s fundraising CRM on Salesforce NPSP to help reinforce a strong, collaborative partnership between fundraising and technology teams.
Transforming Global-Scale Development Operations with
Human Rights Watch
Fundraising Systems & Analytics Team Reorganization (2023)
HRW worked with Justin to transform their Development Operations team roles and structures, for the purpose of aligning them with its new global fundraising staffing model; streamlining cross-team collaboration; optimizing HRW’s fundraising systems and business processes for future growth; and enabling data-driven decision making.
Leading, Evolving, and Optimizing Share Our Strength's
Development Operations
Org Design and Restructure for Fundraising Technology & Operations Team, Workflow Optimization, Embedded Fractional Managing Director (2022)
Justin served in a six-month embedded consulting role leading and transforming the DonorOps team from its former structure to a specialized operational engine comprising Fundraising Product & Technology, Analytics, User Training & Support, Donor Services, and Revenue Operations.
A Programmatic Approach to Mobilizing Feeding America's Salesforce CRM Migration
Salesforce Migration Technology & Staffing Readiness Assessment (2021-2022)
Justin and Simone assessed the entire CRM “program” end-to-end, analyzing the fit-for-purpose of the Salesforce platform and underlying data infrastructure, as well as deep diving into how the product was developed over time; how users were trained and supported on their use of the system; and where additional technical resources and business processes were needed to keep the CRM performant.
Supporting Farm Sanctuary's CRM Journey from Project Planning to Successful Launch
Technology & Migration Readiness Assessment (2021), Embedded Strategic Business Analysis Support (2023)
We had the privilege to support Farm Sanctuary along their CRM journey from inception to go-live across two different projects. We first created a plan to guide the organization’s Salesforce implementation, then “rode along” during the migration project to provide expert process and project management acumen.
Mapping New Strategic Directions and Organizational Models for SMU DataArts
Strategic Planning, Technology Assessment, Stakeholder Research, and Organizational & Business Model Development (2021)
Facing a budget deficit, dwindling interest from funders, and reduced university financial support, DataArts sought our help to define a new strategic operating plan, inclusive of staffing and organizational structure, service delivery model, and data collection mechanisms.
A Paper-to-Salesforce Digital Transformation for Prison Law Office's Client Service Delivery
Business Process Mapping & Optimization, Custom Salesforce Solution Design & Implementation, Training & Change Management (2017)
6-month custom Salesforce implementation, including transforming and migrating legacy Access data into Salesforce, and implementing Conga Composer to enable PLO’s lawyers, investigators, and litigation assistants to quickly and easily customize legal responses based on a variety of logic-based templates. Engagement included user and admin documentation, on-site training delivery, and hypercare support to ensure a seamless transition for all staff.
Our Clients
We come from mission-driven organizations, and mission-driven work remains the drumbeat of everything we do. We are proud to exclusively support nonprofits & NGOs, and the partners who serve them, in making our world a safer, healthier, and happier place to live.
ACLU
Alliance of Resident Theatres/New York
Animal Haven
CARE USA
Computer History Museum
Farm Sanctuary
Feeding America
Human Rights Watch
International Justice Mission
Médecins Sans Frontières / Doctors Without Borders USA
New York Civil Liberties Union
Orbis International
The Order of the Good Death
Pancreatic Cancer Action Network
Planned Parenthood Federation of America
Prison Law Office
Progressive Workers Union
Share Our Strength | No Kid Hungry
Sierra Club
SMU DataArts
Utah’s Promise
Upcoming Events
Northeast Dreamin' 2024
MANCHESTER, NEW HAMPSHIRE
October 15-16, 2024
Register Here
The Premier Salesforce User Conference in the Northeast United States! Justin Birdsong will present a session on "Nonprofit Data Governance: Herding Cats for the Greater Good" to explore how well-managed CRM data promotes deeper constituent engagement and stronger operational efficiency.
The International Fundraising Congress 2024
NOORDWIJK, THE NETHERLANDS
October 22-25, 2024
Register Here
Amanda Perkins and Richard Liebowitz will be in-person to learn and discuss all things strategy, data, and technology with the international fundraising community.
We look forward to seeing you there!
